by AllThingsECC.com | Mar 14, 2025 | Comm Center News
The city and county have been discussing the possibility of a joint 911 call center for a decade now.
Fayetteville is rapidly outgrowing its current emergency communications center, located on the second floor of City Hall, and city leaders are looking to build a new, larger center that can be operational by 2028. The current 911 center is also problematic, city officials said, because it is located in between railroads that sometimes carry hazardous materials and the building is vulnerable to flooding issues.
by AllThingsECC.com | Mar 12, 2025 | Comm Center News
The Revere City Council unanimously approved an intermunicipal agreement allowing Chelsea to join Revere and Winthrop in the Metro North Regional Emergency Communications Center (MNRECC).
Since the MNRECC began 15 years ago, Revere Mayor Patrick Keefe said the goal has always been to have three communities as a part of the regional dispatch center.
by AllThingsECC.com | Mar 12, 2025 | Comm Center News
The Cobb County Department of Emergency Communications team has made yet another monumental achievement, being named an Accredited Center of Excellence (ACE) for the use of its Emergency Medical Dispatch protocol by The International Academies of Emergency Dispatch (IAED).
With this achievement, Cobb County DEC becomes the 351st Medical ACE in the world. This recognition comes just months after the Cobb County DEC team became the 33rd Police ACE in the world.
The IAED’s ACE credential represents the highest distinction for emergency communication centers, certifying that they meet or exceed global standards for best practices in emergency response.
“Earning ACE status is no small feat,” said DEC Director Melissa Alterio. “It means that our center meets the highest standards of emergency medical dispatch, ensuring that every call we handle is done with precision, professionalism, and lifesaving care.”
The road to ACE status was a collaborative effort of the DEC’s Training and Quality Assurance Unit and Operations Division. The entire team played a vital role in achieving this milestone. Their collective efforts exemplify the DEC team’s commitment to excellence.
Reflecting on the impact of this milestone, Director Alterio stated, “This achievement is not just a badge of honor- it is a testament to who we are as a team and as public safety professionals. It instills pride in our department, our profession, and our team, proving once again that Cobb County 911 is a leader in emergency communications.”
Achieving ACE status required the DEC to meet IAED’s 20 Points of Accreditation, including strong local oversight, a rigorous quality assurance process, and a commitment to data-driven continuous improvement. The IAED’s Priority Dispatch System is recognized as the standard of care and practice for emergency dispatch and is used in over 3,500 emergency communications centers across 46 countries.
Cobb County DEC will be recognized at the 2025 Navigator Conference in Orlando, Florida, and will receive an accreditation plaque commemorating their achievement.
by AllThingsECC.com | Mar 10, 2025 | Comm Center News
KINGSTON, N.Y. — The Ulster County Department of Emergency Services has launched a therapy dog program to support public safety telecommunicators in the Division of Emergency Communications (911), county officials announced on Monday.
This initiative marks the first dedicated therapy dog program for a 911 call center in the state, according to a press release.
by AllThingsECC.com | Mar 10, 2025 | Comm Center News
The Department of Public Safety is looking for input on a new report that suggests major changes to how Vermont handles emergency dispatch calls.
Lawmakers created the Public Safety Communications Task Force in 2023 to take a hard look at the state’s dispatch calling system, and the group released a draft version of its findings this month.
