HOUSTON, Texas (KTRK) — Julio Ariciaga is among the first people Houstonians talk to when they call 911 for an emergency.
For nearly two years, he’s worked as a call taker at the Houston Emergency Center. He said during a typical busy shift, he answers more than 100 calls a day. After each call, he said he’s automatically put through to the next 911 caller waiting to speak with an emergency responder.
On May 12, Gov. Andy Beshear and the Kentucky Department of Criminal Justice Training (DOCJT) announced that 24 dispatchers from across the state graduated from the Public Safety Dispatch Academy and are now ready to begin answering the call to provide assistance and assurance to both citizens and law enforcement officers of the commonwealth.
Oneida County will soon start a Nurse Navigator program, which will allow the county’s 911 center to transfer non-emergency calls directly to a nurse.
At REMSA Health, we believe that when someone dials 9-1-1 for a medical emergency, their care starts with the call. Therefore, the medical dispatchers on the other end of the line are highly-trained and clinically-certified care providers.
In our commitment to providing quality care at every point in the patient journey, the REMSA Health Regional Emergency Communications Center has achieved its eighth consecutive accreditation from the International Academies of Emergency Dispatch (IAED) as an Accredited Center of Excellence (ACE).
