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‘I don’t know what else to do.’ 911 dispatch center in constant state of hiring due to turnover (KY)

by AllThingsECC.com | Jul 20, 2023 | Comm Center News

Since 2010, the Owensboro-Daviess County 911 dispatch center has only been fully staffed and fully trained during one 4-month period, Director Paul Nave said Thursday. He said every time one person leaves, it takes about a year to get a fully trained replacement in that role.

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Henderson Police says 911 texts are a valuable tool for the department (NV)

by AllThingsECC.com | Jul 20, 2023 | Comm Center News

LAS VEGAS, Nev. (FOX5) – Last month, Henderson police arrested a kidnapping suspect after a chase that started near Boulder City.

The victim texted 911, stating she had just been kidnapped and feared for her life.

911 calls in Ohio to cost a bit more due to new emergency dispatch system

by AllThingsECC.com | Jul 18, 2023 | Comm Center News

Emergency dispatching is changing, and charging.

Currently, those who call 911 still have to provide information in exactly where they are to get help. But in about two years they will know “what floor you’re on.”

City faces litigation over its 911 failures. Maybe it will finally force reform. (MO)

by AllThingsECC.com | Jul 15, 2023 | Comm Center News

Given the outrageous failure of St. Louis’ dysfunctional 911 system to provide even the most basic level of protection to city residents against crime, injury and other emergencies, it’s a wonder that lawsuits like the one filed against the city this week aren’t more common. Maybe they should be.

Occupational Identity Among Emergency Telecommunicators: Implications for Prevention … (CA)

by AllThingsECC.com | Jul 14, 2023 | Comm Center News

Objective: The purpose of this qualitative study was to determine the effects of occupational identity on the psychological needs of emergency telecommunicators on and off the job, as well as to learn their recommendations for improvements which would strengthen psychological well-being both onsite and offsite.

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