by AllThingsECC.com | Mar 18, 2025 | Comm Center News
COMMERCE CITY, Colo.—The Monitoring Association (TMA) has announced that the Adams County Communications Center Authority (ADCOM911) has completed implementation of the Automated Secure Alarm Protocol (ASAP) Service.
ADCOM911 went live with the service on March 4, becoming the 149th emergency communications center (ECC) in the U.S. and fourth in Colorado to adopt the ASAP program
The ECC dispatches emergency services for multiple law-enforcement agencies, including the Adams County Sheriff’s Office, Brighton Police Department, Commerce City Police Department, and Northglenn Police Department, as well as multiple fire districts and departments.
The decision to implement ASAP Service was driven by ADCOM911’s desire to reduce the number of incoming calls to its ECC from alarm-notification centers; it also wanted to minimize human typing errors and accelerate call-processing times. The adoption of ASAP Service will enhance emergency-response efforts significantly by streamlining the transmission of alarm data directly from alarm-monitoring centers to ECCs (also known as 911 centers), eliminating the need for verbal relay of information and ensuring greater accuracy and speed.
“ADCOM911 is excited to announce the implementation of ASAP Service. ADCOM911 is striving constantly to improve our service to the community, and this application will aid us in that endeavor as it streamlines the dispatch process, shortens response times, and greatly assists in saving lives and property,” said Joel Estes, ADCOM911’s director.
In 2024, ADCOM911 handled approximately 12,000 alarm calls, an increase from 11,500 alarm calls in 2023. The agency also managed more than 170,000 emergency calls and 500,000 total calls, dispatching more than 300,000 service requests last year. As the population served by ADCOM911 continues to experience significant growth, the integration of ASAP Service is a crucial step toward ensuring public-safety communications keep pace with increasing demands.
ADCOM911’s ASAP Service implementation is supported by the following alarm companies: ADS, ADT, Affiliated, Alert 360, Brinks Home Monitoring, Dynamark, EverOn, Guardian Protection, National Monitoring Center, Rapid Response Monitoring Services, Security Central, Securitas, Tyco/JCI, United Central Control, Vector Security, and Vivint.
Since its launch in 2011, ASAP Service has been helping ECCs reduce the time it takes to dispatch emergency responders by an average of two minutes for alarm- and sensor-generated calls initiated by alarm-monitoring centers. By delivering information directly to an ECC’s computer-aided dispatch (CAD) system and automatically creating a call for service without human interaction, ASAP Service is reducing time to action, workload, and human errors to improve emergency-response outcomes. ASAP Service utilizes American National Standards Institute (ANSI) standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and TMA.
Learn more about how TMA’s ASAP Service saves lives every day nationwide at www.ASAP911.org.
by AllThingsECC.com | Mar 14, 2025 | Comm Center News
The city and county have been discussing the possibility of a joint 911 call center for a decade now.
Fayetteville is rapidly outgrowing its current emergency communications center, located on the second floor of City Hall, and city leaders are looking to build a new, larger center that can be operational by 2028. The current 911 center is also problematic, city officials said, because it is located in between railroads that sometimes carry hazardous materials and the building is vulnerable to flooding issues.
by AllThingsECC.com | Mar 12, 2025 | Comm Center News
The Revere City Council unanimously approved an intermunicipal agreement allowing Chelsea to join Revere and Winthrop in the Metro North Regional Emergency Communications Center (MNRECC).
Since the MNRECC began 15 years ago, Revere Mayor Patrick Keefe said the goal has always been to have three communities as a part of the regional dispatch center.
by AllThingsECC.com | Mar 12, 2025 | Comm Center News
The Cobb County Department of Emergency Communications team has made yet another monumental achievement, being named an Accredited Center of Excellence (ACE) for the use of its Emergency Medical Dispatch protocol by The International Academies of Emergency Dispatch (IAED).
With this achievement, Cobb County DEC becomes the 351st Medical ACE in the world. This recognition comes just months after the Cobb County DEC team became the 33rd Police ACE in the world.
The IAED’s ACE credential represents the highest distinction for emergency communication centers, certifying that they meet or exceed global standards for best practices in emergency response.
“Earning ACE status is no small feat,” said DEC Director Melissa Alterio. “It means that our center meets the highest standards of emergency medical dispatch, ensuring that every call we handle is done with precision, professionalism, and lifesaving care.”
The road to ACE status was a collaborative effort of the DEC’s Training and Quality Assurance Unit and Operations Division. The entire team played a vital role in achieving this milestone. Their collective efforts exemplify the DEC team’s commitment to excellence.
Reflecting on the impact of this milestone, Director Alterio stated, “This achievement is not just a badge of honor- it is a testament to who we are as a team and as public safety professionals. It instills pride in our department, our profession, and our team, proving once again that Cobb County 911 is a leader in emergency communications.”
Achieving ACE status required the DEC to meet IAED’s 20 Points of Accreditation, including strong local oversight, a rigorous quality assurance process, and a commitment to data-driven continuous improvement. The IAED’s Priority Dispatch System is recognized as the standard of care and practice for emergency dispatch and is used in over 3,500 emergency communications centers across 46 countries.
Cobb County DEC will be recognized at the 2025 Navigator Conference in Orlando, Florida, and will receive an accreditation plaque commemorating their achievement.
by AllThingsECC.com | Mar 10, 2025 | Comm Center News
KINGSTON, N.Y. — The Ulster County Department of Emergency Services has launched a therapy dog program to support public safety telecommunicators in the Division of Emergency Communications (911), county officials announced on Monday.
This initiative marks the first dedicated therapy dog program for a 911 call center in the state, according to a press release.
