by AllThingsECC.com | Sep 28, 2019 | Comm Center News
ALBANY — When an Albany man from Myanmar called 911 late one evening following the assault of his daughter, he didn’t expect the voice on the other end of the line to share his native language.
But when he reached Albany Police Department’s newest dispatcher, Francis HungMang, that’s exactly what happened.
HungMang, himself a refugee from Myanmar, was able to immediately
assure the man that help was on the way, according to the Times Union.
If the call had reached any other dispatcher in the department, the
distressed parent would have had to wait for a translator.
HungMang’s path to the dispatcher’s desk began when he enrolled in
by AllThingsECC.com | Sep 28, 2019 | Comm Center News
Days after a Sarnia police dispatcher called prolonged wait times for non-emergency calls “embarrassing”
and appealed for the city to hire more officers, police chief Norm
Hansen says Sarnia residents should not be worried about sub-par
service.
It is “not common” for Sarnia residents to wait more than
two hours for police to respond to non-emergency calls, Hansen said,
speaking to the concerns of 18-year veteran dispatcher Courtney
Thornton, who went before the police board Thursday.
All calls are
given a priority and those deemed urgent are addressed right away,
Hansen added, such as in-progress break-ins or assaults.
“If there’s an emergency Sarnia police always respond….
by AllThingsECC.com | Sep 27, 2019 | Comm Center News
Grand County Sheriff’s Dispatch employee Jenny Tuft was named
Dispatcher of the Year when the Utah Sheriff’s Association held its
annual conference Tuesday, Sept. 17, in St. George.
The award relates to a medical emergency that occurred in December.
The citation reads: “On the evening of Dec. 13, 2018, Jenny Tuft
received a 911 call from a distressed female advising that her
74-year-old husband had just fallen face down and was breathing
strangely. Jenny immediately advised the caller to roll her husband onto
his back and open his airway. Jenny proceeded to get resources en route
and began instructing the caller to perform CPR. Jenny stayed on the
line with the caller for more than 10 minutes, offering encouragement
and support until
by AllThingsECC.com | Sep 26, 2019 | Comm Center News
When someone calls 911 they are often in distress and may have difficulty describing what is happening around them, but the Edinburg Police Department is hoping to change that by using new technology that makes it easier for dispatchers to communicate.
by AllThingsECC.com | Sep 26, 2019 | Comm Center News
After a mother made a frantic 911 call while trapped inside a sinking vehicle with her 5-month-old child in Houston, she is finally meeting the woman who helped save her. As Tropical Storm Imelda inundated Houston, 19-year-old Rachel Cangemi and her baby slid into a flooded creek and their van began sinking. “I thought I was going to die,” she told Inside Edition. Dispatcher Tammy Parker took the 911 call. She asked the worried mother if she could unlock the doors, but Cangemi could not.
