A 911 supervisor was streaming Netflix at work when dispatchers mishandled a shooting call

(CNN)A woman in South Florida called 911 after a bullet came through her car’s windshield — but dispatchers didn’t send help right away. Police say they mishandled the call while their supervisor was streaming a Netflix movie. Guadalupe Herrera was driving near a gas station in Coral Springs on June 9 when what she thought was an object that might be a bullet almost hit her head. She called 911 three times…

Mineral County 911 dispatchers now considered “first responders” (WV)

KEYSER, W.Va. — Mineral County 911 dispatchers will be recognized as “first responders” after the Mineral County Commission approved a resolution presented by Luke McKenzie, director of the county’s Office of Emergency Services.

“When people think of first responders, they typically think of firefighters, EMS or police officers,” McKenzie said.

McKenzie said dispatchers are the first people…

Sioux Falls Police: Don’t Use Social Media as 9-1-1 (SD)

SIOUX FALLS, S.D.- Social media has made it easier to communicate, but Sioux Falls Police want to remind folks that it doesn’t work for everything. When it comes to reporting tips and crimes, the “old fashioned” way works best. 

Like many organizations, the Sioux Falls Police Department has a Facebook and Twitter account. 

“Just trying to I guess kind of pull back the curtain and let people know what we’re doing. Things that may not be newsworthy…

Snow keeps 911 dispatchers busy

The phones were ringing much more than usual today at Winnebago County’s 911 dispatch center.

About 450 calls came in between 6 a.m. and 2 p.m. That’s more than twice as many as last week Wednesday.

There were almost 100 crashes…

Police dispatcher was watching Netflix while woman begged for help after drive-by shooting

A 911 dispatch supervisor in South Florida was watching a movie on Netflix while a caller tried to get help after someone shot her car’s windshield.

According to the Associated Press, an internal affairs investigation found Julie Vidaud was watching “I Am Mother” during the June 9 call.

There was a 34-minute delay in the call being dispatched to an officer, according to records.

The victim said she called back 16 minutes later before finally driving herself…