Plano Implements ‘Text to 9-1-1’ (TX)

A couple of weeks ago, a patient who could not speak, reached for help through the City of Plano’s text to 9-1-1 program. Michelle Haggerty is the manager at Plano Public Safety Communications. Haggerty described the scenario.

“They had asthma and they were not able to make a phone call so with a Text to 911 we were able to get their location and able to provide E-M-S services for them,” Haggerty said. 

Plano residents who are unable to talk in an emergency situation can send…

Oneida receives $839306 in statewide emergency communications upgrades (NY)

NEW YORK — Gov. Andrew Cuomo recently announced $45 million has been awarded to 57 counties and New York City to enhance emergency communications across the state.

This funding enables local governments to expand emergency response capabilities and enhance overall public safety operations. The 2019 Statewide Interoperable Communications Grant program supports nine Regional Communications Consortiums, which focus on improving critical emergency…

Commission supports first responder designation for 911 dispatchers (WV)

HAMLIN – The Lincoln County Commission has given its backing to a move to have 911 telecommunicators recognized and designated as first responders. The matter was taken up by the commission at the Thursday, December 5, 2019 regular session in Hamlin. Commission President Phoebe Harless and Commissioner Josh Stowers were present for the brief session. Commissioner Charles Vance was unable to attend.The commissioners took up a resolution of support for 911 public safety telecommunicators. The commissioners found that,

•Dispatchers serves 24 hours a day, the same as other first responders…

Local 911 dispatcher charged with identity theft, harassing communications (KY)

MURRAY, KY — A 911 dispatcher in west Kentucky has been charged with identity theft and harassing communications after police say she created a fake social media account pretending to be a Murray woman. 

The dispatcher — 46-year-old Tonya Clevidence of Benton, Kentucky — was arrested Monday. The Murray Police Department said in a news release Monday that Clevidence is accused of…

Santa Maria completes multimillion-dollar public safety dispatch upgrades to improve emergency response (CA)

The Santa Maria police and fire departments have completed a multiyear project to upgrade their public safety dispatch system that city officials say will improve response times and allow emergency responders to communicate more efficiently.

The upgrades — the result of a 2016 contract between the city and Motorola — include new computer-aided-dispatch workstations, fitting patrol vehicles and fire engines with mobile data computers along with setting up in-car mobile radios and hand-held radios.

The new CAD and records management system cost $3 million, according to city…