911 dispatcher who scolded drowning woman won’t face charges (AR)

A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to “shut up” just moments before she died.

An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department…

Internet-based 911 calling on the horizon in Canada

TORONTO—Emergency services will have to soon ensure they can pinpoint the location of people calling 911 for help on their cellphones.

The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 — or NG9-1-1 — should allow for a faster, more accurate system…

Columbia County dispatcher allegedly pointed gun at man (WI)

he Columbia County Sheriff’s Office arrested one of its dispatchers for allegedly aiming a gun at someone’s chest Dec. 11 in the town of Wyocena.

Leonel Ramirez, 29, Cambria, faces up to 10 years in prison on a charge of felony second-degree recklessly endangering safety and is also charged with misdemeanors of possessing a firearm while intoxicated and disorderly conduct using a dangerous weapon…

Denver public safety worker suicide rate far exceeds average (CO)

DENVER (AP) — Seven employees of Denver’s public safety agencies have taken their own lives over the past two years, a rate several times above the national average for all citizens.

The seven included two members of the Denver Police Department, three staff members of the Denver Sheriff Department, one Fire Department employee and one 911 dispatcher.

“We’ve seen this rise in suicide nationally,” said Emily Lauck, who oversees the Department of Public Safety’s wellness programs…