Knowing when it is appropriate to call 9-1-1 (IA)

MASON CITY, Iowa – It’s bound to happen sooner or later. Your car spins out into a ditch. Should you call 9-1-1 or not?

If you aren’t hurt and don’t need the police to help you, it might just be a good idea to call a tow company directly, to avoid tying up the lines. If there is a collision with another car or someone is injured, 9-1-1 is there for you.  Also, most departments have a non-emergency number if you need assistance, but not in a hurry.

Cerro Gordo County Dispatch Supervisor Heather Hahn says during weather events like these, they don’t need to bring in extra staff to handle the extra calls…

Shortage of Dracut dispatchers leads call center to outsource 911 calls (MA)

DRACUT — Residents received no advance notice that the town’s police dispatch call center was in “crisis mode,” and would not answer 911 calls for seven consecutive nights, according to Police Chief Peter Bartlett.

From midnight to 8 a.m. the week of Jan. 4 to 11, emergency calls were answered by the Methuen Police Department.

“We did not put out a public notice for Methuen taking our calls for that seven-day time frame…

Report: St. Paul Police, Dispatchers Experiencing Serious Staffing Shortage (MN)

A St. Paul Police Department staffing study — which can be reviewed in full below — recommends hiring more than 100 additional officers and civilian staff, as well as restructuring several investigative units to keep pace with growing caseloads.

The 250-page document compiled by Cmdr. Jack Serier examined department data and statistics between 2013 and 2018, including response times and 911 calls over the six-year period. It’s the first…

Gregg County holds hiring event to fill 911 dispatcher vacancies (TX)

GREGG COUNTY, Texas (KETK) – Longview Police and Fire held a joint hiring event today to address the need for more first responders.

The public safety manager said 911 dispatch operators are the first line of communication between the public and public servants.

Applicants don’t need any prior experience as a dispatcher and if hired they will receive on the job training…