Maine dispatchers noticing a surge in mistaken 911 calls (ME)

WINDHAM, Maine — Dispatchers at the Cumberland County 911 Center said 30 to 40 percent of its emergency calls are misdials.

“I would say we have about five to ten a shift,” said dispatcher Maria Jensen.

Even with those numbers, she and the rest of the dispatchers are still obligated to treat every emergency call as if it is real.

“We have a requirement to make sure the person is still okay. If they misdial and hang up, we still…

Sebastian County moves forward seeking dispatchers (AR)

At a 911 board meeting held Jan. 28, the Association of Public Safety Communications Officials International (APCO) gave a presentation to potentially assist the board in meeting criteria for Act 660, which is new legislation to establish the public safety act of 2019; to amend the Arkansas public safety communications act of 1985; and to develop a next generation 911 system. During the course of the meeting, Sebastian County Judge David Hudson brought up the current interlocal agreement in progress…