Take the 9-1-1 Pledge to avoid tying up emergency services (FL)

Know when —and when not — to call 9-1-1, and what to do if you accidentally ring them

Last year, E-Comm received more than two million calls to 911: more than 5,000 calls per day on average. Call volumes are on the rise, and every second that 911 call-takers spend responding to non-urgent or mis-dialed calls, is time they could dedicate to helping someone in a life-threatening emergency.

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Bakersfield’s first-ever 911 dispatcher tasked with providing mental health care

Delphina Rojo never imagined going into mental health care recovery.

But after gaining years of experience in Kern Behavioral Health & Recovery Services and a bachelor’s degree in criminal justice from CSUB, Rojo now occupies Bakersfield’s inaugural position as a recovery specialist tasked with fielding 911 calls that meet certain criteria. She provides mental health services for the Bakersfield Police Department’s Communications Center. READ FULL ARTICLE