Counties in Arkansas slow to tell plans for 911 merger

The Arkansas 911 Board has not received the required plans from any of the state’s counties to consolidate 911 operations to comply with a 2019 law, C.J. Engel, executive director of the Arkansas 911 Board, said in an interview.

Under the Public Safety Act of 2019, counties with more than one Public Safety Answering Point — a central location where all 911 calls are answered — must submit plans by Jan. 1 to merge 911 centers.

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DATAMARK and NGA Partner to Enhance GIS for NG9-1-1 Core Services

Thu, June 23, 2022, 11:10 AM·4 min read

Partnership to leverage DATAMARK VEP and additional NG9-1-1 GIS data management solutions

SANTA ANA, Calif., June 23, 2022 /PRNewswire/ — DATAMARK, the public safety geographic information systems (GIS) team of Michael Baker International, announced today their partnership with Next Generation Advanced (NGA), a prominent cloud-native NEXiS Core and call handling systems provider. The partnership will leverage DATAMARK’s VEP (Validate – Edit – Provision) software as a service (SaaS) solution, as well as the firm’s additional Next Generation 9-1-1 (NG9-1-1) GIS data management solutions, to provide the most accurate and up-to-date GIS data available for use within NGA’s NEXiS Core engine. READ FULL ARTICLE

Erie County to beef up training, monitoring of emergency call takers after firing of two employees (NY)

Erie County 911 emergency call handlers will receive additional training and undergo more frequent call monitoring after two high-profile incidents involving mishandled calls during and after the May 14 Tops mass shooting.

One 911 call taker with Central Police Services and one emergency medical response dispatcher were subsequently fired following complaints and investigations that determined the employees improperly hung up on callers in distress. 

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