by AllThingsECC.com | Jun 10, 2022 | Comm Center News
The Federal Communications Commission launched an examination into the state of technology that can more precisely route wireless 9-1-1 calls to the proper 9-1-1 call center, resulting in faster response times during emergencies.
In these cases, the call could go to a 9-1-1 call center in that neighboring jurisdiction, not the call center that serves the caller’s location. These wireless 9-1-1 calls must then be re-routed to the proper 9-1-1 call center, which can waste valuable time and resources during emergencies.
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by AllThingsECC.com | Jun 10, 2022 | Comm Center News
The State of Arizona has begun the transition to Next Generation 9-1-1 (“NG911”) services to the Public Safety Answering Point (“PSAP”) communities across the state. NG911 will come in two parts Next Generation Core Services (“NGCS”) and new Call Handling Equipment (“CHE”). Through the use of NGCS, the State of Arizona will be able to offer a seamless, coordinated, and efficient NG911 system to all the State’s local 911 centers. The State 911 Program has also established a statewide contracting vehicle to allow for PSAPs across the state to procure NENA I3-compliant CHE.
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by AllThingsECC.com | Jun 9, 2022 | Comm Center News
Know when —and when not — to call 9-1-1, and what to do if you accidentally ring them
Last year, E-Comm received more than two million calls to 911: more than 5,000 calls per day on average. Call volumes are on the rise, and every second that 911 call-takers spend responding to non-urgent or mis-dialed calls, is time they could dedicate to helping someone in a life-threatening emergency.
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by AllThingsECC.com | Jun 8, 2022 | Comm Center News
“I’m embarrassed to be asking for the money,” said Kay Mullikin, a 911 dispatcher at Metro Nashville Emergency Communications Center. “It’s just a shame that we have to have meetings to get it. The money is there — it’s embarrassing to be begging for a cost of living raise.”
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by AllThingsECC.com | Jun 6, 2022 | Comm Center News
Delphina Rojo never imagined going into mental health care recovery.
But after gaining years of experience in Kern Behavioral Health & Recovery Services and a bachelor’s degree in criminal justice from CSUB, Rojo now occupies Bakersfield’s inaugural position as a recovery specialist tasked with fielding 911 calls that meet certain criteria. She provides mental health services for the Bakersfield Police Department’s Communications Center. READ FULL ARTICLE
