Erie County to beef up training, monitoring of emergency call takers after firing of two employees (NY)

by AllThingsECC.com | Jun 20, 2022 | Comm Center News

Erie County 911 emergency call handlers will receive additional training and undergo more frequent call monitoring after two high-profile incidents involving mishandled calls during and after the May 14 Tops mass shooting.

One 911 call taker with Central Police Services and one emergency medical response dispatcher were subsequently fired following complaints and investigations that determined the employees improperly hung up on callers in distress. 

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House subcommittee proposes NG911 funding of up to $10 billion

by AllThingsECC.com | Jun 18, 2022 | Comm Center News

A House subcommittee this week recommended approval of a bipartisan amendment that would provide as much as $10 billion to upgrade 911 centers nationwide to next-generation 911 (NG911) technology as part of legislation that would have the FCC auction at least 200 MHz of spectrum in the 3.1-3.45 GHz band.

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Gaston County 911 Communications Center down of one-third of workforce (NC)

by AllThingsECC.com | Jun 17, 2022 | Comm Center News

Gaston County Police Department Communications is trying to fill 20 vacant positions, the latest chapter of a staffing shortage that worsened during the pandemic. 

The 20 vacant positions are one-third of the 911 communication center’s total workforce, said Capt. Brent Roberts, who oversees the communications center. 

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Local dispatcher under internal review after calling 911 caller a ‘little liar’ in near drowning

by AllThingsECC.com | Jun 17, 2022 | Comm Center News

The Clark County Sheriff’s Office has launched an internal investigation into a dispatcher after a complaint was filed against them in regards to a how a particular 911 call was handled this week.

On Monday, dispatchers several received 911 calls reporting that multiple people were stuck on Mad River, near Eagle City Road, and needed help getting out of the water.

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