by AllThingsECC.com | Jul 13, 2022 | Comm Center News
The firm’s solution, coupled with its subject-matter expertise, will enable Fulton County to identify performance trends while integrating data from multiple sources into a central data lake.
Mission Critical Partners (MCP) will implement an advanced, data-driven 911 system search and data analytics platform for the Fulton County, Georgia, Emergency Communications Center (ECC). The platform, known as DataScape, will be customized to meet the county’s needs, including integrating data from multiple, disparate sources into a central data lake and helping the ECC analyze 911 performance trends.
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by AllThingsECC.com | Jul 13, 2022 | Comm Center News
A recently approved state grant will bring an enhanced 911 emergency system to Stark County, the last remaining county in Illinois without one.
The $2.4 million award will cover the costs of implementing the system and constructing an Emergency Communications Center at the Stark County Sheriff’s Office in Toulon.
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by AllThingsECC.com | Jul 11, 2022 | Comm Center News
Viewpoint Article
This week I am going to highlight the important work done by ECOM, a department within the county that most of you would think I would never spotlight.
First and foremost, I have nothing but respect for anyone who accepts a job in an emergency communication center. The hours are long, the pay is horrible, and criticism from users and media are sometimes never ending.
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by AllThingsECC.com | Jul 8, 2022 | Comm Center News
The Kingman 911 Communications Center has announced the addition of the Fire Priority Dispatch System to their ongoing use of the Medical Priority Dispatch System.
Together, these protocols enable public safety telecommunicators to provide essential safety instructions to callers and bystanders, and relay vital on-scene information to responders in Kingman and surrounding Mohave County communities, according to a City of Kingman news release.
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by AllThingsECC.com | Jul 5, 2022 | Comm Center News
The challenges are still here today.
Staffing challenges are everywhere, from the service industry to airline pilots. It is going to take some time for things to balance out — if they ever do.
Our older workforce with baby boomers retiring more and more every day is leading to a worker shortage, one that even an economic recession will not likely change the basic dynamics of.
This is a quote from an email I got from a former 911 operator/dispatcher and shift supervisor. The environment described dates back to around 1991, but the challenges persist today.
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