The overtaxed 911 dispatch center got a boost when the Santa Fe County Commission approved an amendment to its collective bargaining agreement with workers that restructures lower-level positions, raises salaries and removes restrictions on schedules.
‘It’s exhausting. We’re tired, We want to see our families.’
There’s a shortage of employees at the Hamilton County Communications Center, and it’s taking a toll on those who work there.
Dispatchers must be staffed every hour of the day, every day of the week. It’s a difficult task—and an indispensable necessity for every one of the county’s residents.
Kelly Petit has been a dispatcher for 11 years. She says some calls always stick with you, like one she fielded recently.
Cherokee County’s E 9-1-1 Center recently was recently recognized statewide for the role the men and women of the agency play in serving the county.
State Rep. Charlice Byrd visited the E 9-1-1 Center to present a resolution from the Georgia House of Representatives to Director Shane Bonebrake and the Center staff.
The Lyon County Emergency Communications Center announced the launch of Prepared Live — a software that enables Video-to-911 capabilities — in the communications center.
According to a written release, Prepared is a software that enables LCECC’s 9-1-1 communications center to “livestream, receive multimedia, and receive location from mobile callers in real-time.” LCECC director Roxanne Van Gundy said the technology will “significantly improve” the center’s “ability to effectively and efficiently respond to emergencies in the community.”
400+ Calls 911 In First Hour; Reynolds: ‘Nobody Should Ever Have To Listen To What These Telecommunicators Had To’
When panic ensued at Highland Park’s July 4 parade, Glenview Public Safety Dispatch telecommunicators were among the first to answer those many 911 calls reporting a mass shooter on a rooftop, firing at parade onlookers below.
The village of Glenview maintains two dispatch facilities: its north dispatch center in Highland Park and south facility in the Glenview Municipal Complex, dispatching calls to police and fire departments in 14 communities, including Highland Park police and fire.
