When Highland Park Shooting Began, Glenview Public Safety Dispatch Answered (IL)

by | Jul 14, 2022 | Comm Center News

400+ Calls 911 In First Hour; Reynolds: ‘Nobody Should Ever Have To Listen To What These Telecommunicators Had To’

When panic ensued at Highland Park’s July 4 parade, Glenview Public Safety Dispatch telecommunicators were among the first to answer those many 911 calls reporting a mass shooter on a rooftop, firing at parade onlookers below.

The village of Glenview maintains two dispatch facilities: its north dispatch center in Highland Park and south facility in the Glenview Municipal Complex, dispatching calls to police and fire departments in 14 communities, including Highland Park police and fire. 

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House committee approves bill with $10 billion for NG911

by | Jul 14, 2022 | Comm Center News, Featured

Members of the House Energy and Commerce Committee today voted unanimously to send a bill to the House floor that would extend the FCC’s spectrum-auction authority and dedicate $10 billion from a future auction to fund emergency call centers’ transition to IP-based, next-generation 911 (NG911) technology.

Rep. Frank Pallone (D-N.J.), chairman of the committee, noted that H.R. 7624—the “Spectrum Innovation Act of 2022”—continues to require the FCC to auction at least 200 MHz of spectrum in the 3.1-3.45 GHz band. Proceeds from this auction would fill the funding gap in the “rip-and-replace” initiative to rid U.S. networks of gear from China-based firms and would provide NG911 funding nationwide.

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Fulton County, Georgia Selects Mission Critical Partners to Provide 911 System Data Analytics (GA)

by | Jul 13, 2022 | Comm Center News

The firm’s solution, coupled with its subject-matter expertise, will enable Fulton County to identify performance trends while integrating data from multiple sources into a central data lake.

Mission Critical Partners (MCP) will implement an advanced, data-driven 911 system search and data analytics platform for the Fulton County, Georgia, Emergency Communications Center (ECC). The platform, known as DataScape, will be customized to meet the county’s needs, including integrating data from multiple, disparate sources into a central data lake and helping the ECC analyze 911 performance trends.

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Iredell County telecommunicators are doing their best in a challenging environment (NC)

by | Jul 11, 2022 | Comm Center News

Viewpoint Article

This week I am going to highlight the important work done by ECOM, a department within the county that most of you would think I would never spotlight.

First and foremost, I have nothing but respect for anyone who accepts a job in an emergency communication center. The hours are long, the pay is horrible, and criticism from users and media are sometimes never ending.

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