Not long after the start of a recruiting event Thursday for the local emergency dispatch center, the three participants listened to harrowing audio from a decade-old 911 call.
A woman provides an address and then screams, “No, no! Please, no.”
A man takes the phone and tells the 911 operator, “I just shot everybody.”
The overtaxed 911 dispatch center got a boost when the Santa Fe County Commission approved an amendment to its collective bargaining agreement with workers that restructures lower-level positions, raises salaries and removes restrictions on schedules.
‘It’s exhausting. We’re tired, We want to see our families.’
There’s a shortage of employees at the Hamilton County Communications Center, and it’s taking a toll on those who work there.
Dispatchers must be staffed every hour of the day, every day of the week. It’s a difficult task—and an indispensable necessity for every one of the county’s residents.
Kelly Petit has been a dispatcher for 11 years. She says some calls always stick with you, like one she fielded recently.
Cherokee County’s E 9-1-1 Center recently was recently recognized statewide for the role the men and women of the agency play in serving the county.
State Rep. Charlice Byrd visited the E 9-1-1 Center to present a resolution from the Georgia House of Representatives to Director Shane Bonebrake and the Center staff.
The Lyon County Emergency Communications Center announced the launch of Prepared Live — a software that enables Video-to-911 capabilities — in the communications center.
According to a written release, Prepared is a software that enables LCECC’s 9-1-1 communications center to “livestream, receive multimedia, and receive location from mobile callers in real-time.” LCECC director Roxanne Van Gundy said the technology will “significantly improve” the center’s “ability to effectively and efficiently respond to emergencies in the community.”
