by AllThingsECC.com | Apr 22, 2023 | Comm Center News
A lifelong Hadley resident who has been a civilian dispatcher since his high school graduation in the mid-1970s is the state’s Telecommunicator of the Year.
Henry Baj, who has handled dispatching duties on almost every Saturday day shift since the summer of 1976 and in recent years fills other shifts on a regular basis, was recently at the State House, as part of 911 Goes to Boston day, where he was presented with the award from the Massachusetts Communications Supervisors Association.
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by AllThingsECC.com | Apr 19, 2023 | Comm Center News
Equature, a leading provider of innovative emergency communication software, has announced the launch of their new virtual assistant, EVA (Equature Virtual Assistant). EVA is a custom chatbot designed specifically to help 911 dispatchers and telecommunicators with training and best practices for emergency call handling.
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by AllThingsECC.com | Apr 17, 2023 | Comm Center News
The St. Louis County Police Department has tapped artificial intelligence technology to reduce 911 wait times for county residents.
“We are trying to provide prompt, efficient and accurate service to first responders in the community,” said Brian Battles, the administrative specialist for the department’s Bureau of Communications.
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by AllThingsECC.com | Apr 14, 2023 | Comm Center News
By Jessica Rosenworcel | Chairwoman
I’ve visited dozens of 911 call centers across the country over the years, and each time I am impressed with the dedication, skill, and professionalism of public safety telecommunicators, many of whom manage their community’s 911 calls amid disasters that also affect their own families.
It’s National Public Safety Telecommunicators Week, when we honor the hard-working professionals who answer our 911 calls and dispatch police, firefighters, and paramedics to assist us during emergencies.
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by AllThingsECC.com | Apr 12, 2023 | Comm Center News
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Despite their federal classification as “office and administrative support occupations,” emergency dispatchers are the first line of defense during what could be the worst moment in a person’s life.
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