The Honolulu Police Department doesn’t track how often the 911 system gets overwhelmed enough to play an automated message. But there are times when all of HPD’s emergency response operators are assisting callers.
FCC commissioners last week voted unanimously to propose rules that would require carriers to provide a georouting solution for all wireless calls to 988 Suicide & Crisis Lifeline based on the caller’s physical location rather than the current method of using the area code associated with the wireless device.
Similar to many on-again, off-again relationships, the board of the Spokane Regional Emergency Communications center has apparently hit a breaking point and wants the city of Spokane to commit: Are you in this relationship, or out of it?
Alexis Echebarria loves her work, doesn’t seek recognition for her job as the first point of contact during an emergency
San Francisco emergency dispatchers — already dangerously understaffed and overworked — say that sporadic outages in their aging computer system are making their jobs even harder.
