Dispatcher helps save truck driver’s life from 160 miles away (KS)
There are more than 160 miles between Kansas City and Pacific Junction, Iowa, but that didn’t stop a Kansas City Fire Department dispatcher from helping a truck driver on the road.
Breckenridge dispatcher honored for keeping suspect on the phone during homicide response (TX)
Breckenridge Dispatcher Katey Turnbull was recently honored by the City Council for her outstanding response to a homicide on November 22, 2024, when something very unexpected occurred.
Why 911 Dispatchers Deserve First Responder Status
Our own people who rely on us in the most critical of moments, believing we are not first responders, adds yet another weight onto our already overloaded shoulders
What is a true first responder? Many would say it only encompasses exactly what is in the phrase “first responder.” Someone who shows up first on scene to an emergency. This is a very narrow definition and one that has kept dispatchers from being recognized as true first responders not only federally, but at state levels and sometimes even within their own agencies.
AT&T Applauded by Frost & Sullivan for Proactively Enhancing Public Safety with Next Generation 911 (NG911)
AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering over 80 million people and approximately 30% market share.
Video appears to show South Carolina telecommunicator refuse to assist 911 caller, officials say
SPARTANBURG COUNTY, S.C. (WSPA) – An internal investigation is underway in Spartanburg County after a telecommunicator reportedly refused to assist a 911 caller.
Spartanburg 911 announced Friday that officials were made aware of a video circulating on social media regarding a 911 call with one of their operators.
