He’s learned the daily mix, like a sigh when an officer is tired or a thump to indicate a bumped object. He differentiates screams in the worst situations, gauging severity based on tone. In the world of police dispatch, he knows the subtlest sound can mean the difference between a routine call and a crisis.
More than 7 months after Manatee County launched a pilot program for a drone that can quickly respond to medical emergencies, 911 dispatchers have yet to use it.
Janet Wiszowaty shares her experiences in Wounds to Wisdom, a compilation of narratives by first responders
“I had no idea I stopped laughing. I was always busy. It was avoidance.”
Telephone technology in North Dakota is helping emergency dispatchers reroute 911 calls near the South Dakota border to the correct state, according to a group that oversees the program.
A former dispatcher for the Albany Police Department has filed a federal civil rights lawsuit, claiming the department failed to address repeated instances of racially and sexually discriminatory harassment by a supervisor, according to court documents.
