Ohio counties are adopting a new 911 system: here’s why that’s a big deal

Ohio’s 911 system is getting a major upgrade.

Rural eastern Ohio’s Washington and Monroe counties have become the first in the state to implement Next Generation 911 (NG911), an internet-based emergency response system that allows Ohioans in an emergency to text and send photos and videos.

The state believes the technology will improve rural area’s emergency response times – which typically take twice as long as their urban counterparts.

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Lenior dispatcher first to complete RichmondCC’s 911 associate degree (NC)

In December, Casandra Reid of Lenoir became the very first student to graduate from the 911 Communications & Operations program at Richmond Community College, a goal she set for herself when she signed up in fall 2023.

“I was determined to finish in one year and to be the first to complete this new associate degree program at RichmondCC,” Reid said. “Hard work definitely pays off.”

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