Cal OES, contractor failed to thoroughly test Next Gen 911 network before deploying to handle real calls, sources say (CA)

by | Mar 15, 2025 | Comm Center News

Two high-level project insiders have come forward with allegations the company NGA and the California Office of Emergency Services (Cal OES) failed to thoroughly test the state’s new digital 911 network end-to-end before deploying the system to handle real 911 calls.

One source, who NBC Bay Area is identifying as ‘NGA insider,’ has direct knowledge of executive decisions at LA-based company NGA. The other independent source we are identifying as ‘project insider’ is actively working on California’s new digital 911 network called Next Generation 911.

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Judge says man’s son to blame in killing, not the hour delay by 911 dispatchers (MI)

by | Mar 10, 2025 | Comm Center News

A 911 dispatcher told James Boone that police would respond after he expressed fear about his troubled adult son, who had stopped taking medication for mental illness.

“Ma’am, he’s threatening me,” the father said.

“Will you hurry up?”

An hour later, police had yet to be dispatched.

Then, Boone’s son, Kenneth, who made the initial 911 call, called back: “Hi I … killed my dad.”

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