In December, Casandra Reid of Lenoir became the very first student to graduate from the 911 Communications & Operations program at Richmond Community College, a goal she set for herself when she signed up in fall 2023.
“I was determined to finish in one year and to be the first to complete this new associate degree program at RichmondCC,” Reid said. “Hard work definitely pays off.”
Conspicuously absent from the auction-proceeds language is any mention of mention of using the spectrum-auction proceeds to fund the transition of 911 centers nationwide from legacy systems to IP-based NG911 technologies—something former FCC Chairwoman Jessica Rosenworcel proposed three years ago. In the past, cost estimates for such federal funding ranged from $10 billion to $20 billion.
Laura Munson’s mother waited nearly two minutes for an emergency dispatcher to answer, hoping to hear a human voice on the other end of the line. Laura’s father, Bob, was unconscious and needed an ambulance.
As precious seconds ticked away, her mother hung up and re-dialed 911. Again, the call went unanswered for what felt like far too long.
An emergency dispatcher repeatedly threatened “to shoot everyone at work” if passed over for promotion, according to a complaint filed with the state’s Occupational Safety and Health Administration.
Meagan Sullivan’s original plan was to be a kindergarten teacher. The idea of teaching children intrigued her.
She lasted two months.
Sullivan, 34, is helping people in another way, working as an Erie County 911 telecommunicator. She sits behind a bank of eight large computer screens at the county’s 911 center in Summit Township, receiving emergency calls from the public, assessing each situation, and dispatching ambulances, firefighters or police to the scene if needed.
