Chicago’s 911 emergency center to get a $75 million upgrade

The 20-year-old computer-aided dispatch system that forms the guts of Chicago’s 911 center will be replaced by a new system that accepts texts, photos and videos from emergency scenes.

After years of planning, City Hall has chosen TriTech Software Systems to install the complex software and hardware systems that will allow Chicago to comply with a 2020 deadline to make the switch to, what’s known as “Next Generation 911.”

READ MORE: https://chicago.suntimes.com/city-hall/2020/1/22/21077637/chicagos-911-emergency-center-75-million-upgrade

9-1-1 in need of help

PLYMOUTH CO. — In 2019, the Plymouth County Communications Center saw more than 19,500 calls for service with 6,000 of those 9-1-1 calls, according to Kirk Hatting, communications supervisor.

Those numbers have increased substantially over the years as officers get more aggressive, crime becomes more prevalent, and more accidents are occurring across the county then ever before.

READ MORE: https://www.lemarssentinel.com/story/2663737.html

Wake 911 now gets pics, video through text messages

Raleigh and Wake County residents have an additional way to communicate with 911.

You can send a text message that includes pictures and videos to the Raleigh-Wake Emergency Communications Center (911).

A text or data plan is required to place a text to 911. Check with your carrier to ensure it provides the technology to send photos and video.

READ MORE: https://wakeweekly.com/stories/wake-911-now-gets-pics-video-through-text-messages,199773

NextNav plans to make vertical-location capability available in top 50 markets this year

NextNav this year plans to deploy sensors that will let cellular devices determine their vertical—or Z-axis—location for 911 purposes in at least the top 50 markets after securing $120 million in a funding to pay for the installation of the needed infrastructure, according to a company official.

NextNav last week announced the $120 million funding round, which was completed in December, according to Chris Gates, NextNav’s vice president of strategy and development. READ MORE: https://urgentcomm.com/2020/01/21/nextnav-plans-to-make-vertical-location-capability-available-in-top-50-markets-this-year/

10 Lehigh County 911 center workers lose jobs after alleged New Year’s Eve drinking incident

ALLENTOWN, Pa. – Ten Lehigh County 911 dispatchers, including some supervisors, have lost their jobs after drinking on the job.

The alleged incident happened on New Year’s Eve in the county’s communications center in downtown Allentown.

According to multiple sources, a 911 supervisor on duty on December 31 brought in to work an eggnog drink containing rum.

READ MORE: https://www.wfmz.com/news/area/lehighvalley/sources-lehigh-county-center-workers-lose-their-jobs-after-alleged/article_d3cfcaa0-3d81-11ea-89ba-8bcf1064037c.html