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A career in public safety is not about being a hero in the spotlight, but the fact is that first responders often find themselves in the “starring role” of many incidents, some traumatic. And while the type of first responder in the spotlight will differ from incident to incident depending on the type of emergency at hand, there is one branch of emergency services that rarely finds itself the focus of attention: emergency telecommunicators.
Despite the significant level of responsibility dispatchers bear in any type of emergency event, they are essentially invisible. Their lack of on-scene presence often makes them more of a disembodied information source than a team member. This invisibility can lead to several issues, including a lack of post-incident analysis and debriefing…
