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After more than two-and-a-half years of planning, the Owensboro-Daviess County 911 dispatch center will switch to a modern computer-aided dispatch and records management system this week, when the system goes online Tuesday.
The new computer-aided dispatch, or CAD, system replaces technology that has been in use for more than 20 years. The upgraded system will provide new services to officers and first responders, while making it easier for officers to file reports.
But will the new system result in better outcomes for officers, responders and for people calling for assistance and help? Officials at agencies that rely on computer-aided dispatch say the system will make law enforcement officers safer, while providing information so responders can better assist people in an emergency…
