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During a mass shooting, the ECC will be overwhelmed with calls. There will be calls from persons involved in the incident, friends and family of those affected, and potentially the shooter. The telecommunicator must process calls quickly to obtain as much information as possible.
Everyone knows the most crucial piece of information in any call is the location. For mass shootings, this means more than just the location of the incident. Responders need to know the exact location of the shooter. Obtain location within locations. If the caller indicates the shooter is in the breakroom, ask where the breakroom is inside the building. An updated location of the shooter is also essential. As officers enter the location, they need to know where the shooter is in the building…
