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Weber Area 911 dispatcher Matt Graves works at dispatch and emergency services on Wednesday, Nov. 13, 2019.

It started when a young woman desperately sought help in a mental health crisis and her call went to voicemail. She then took her life.

State Rep. Steve Eliason, R-Sandy, told the story Tuesday as a national group of experts discussed the growing challenges of communities effectively responding to life-or-death behavioral health situations without throwing people in jail or handing them off to overwhelmed hospital emergency rooms…