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Nicole Janey, center, was voted by peers to represent the Class of 2020 Communication Center Manager program at Navigator.

Audrey Fraizer

Front stage at NAVIGATOR 2021 was a pitch far from EMD Nicole Janey’s stepping away from
a career in which she excelled and believed she would never leave.

But she did and came back again. Stronger.

Janey was an emergency dispatcher at the Boston Police Department, Massachusetts
(USA). She could dispatch the toughest of calls – the Boston Marathon bombing,
for example – and keep her cool knowing she was doing all she could to help. Sure,
some situations weighed more heavily on her than others but not to the extent
of the call convincing her to leave…