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WASHINGTON — The National 911 Program has published a new resource for dispatchers to better understand Next Generation 911 (NG911) and what to expect as their communications centers make the transition.
“NG911 for Telecommunicators” includes a plain language explanation of what NG911 is and isn’t, information on the changes and benefits NG911 might bring to a dispatcher’s job, advice on how 911 professionals can get involved in the NG911 transition at their center and how to stay updated on the progress of NG911 implementation, according to the National 911 Program. The resource also includes advice on self-care and wellness for public safety telecommunicators.
