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What is your plan when your center finds itself in need of 911? Other than the involuntary “Oh sugar (use expletive of your choice),” do you have a plan? Do you know where to find the plan? We deal with other people’s problems and emergencies day in and day out. What happens when you at work need 911 yourself?
Do you call 911 and get your co-worker who has the same number of clues as you? Do you yell for the supervisor? What if you are the supervisor? Um … who does the supervisor call? I better know if I’m in charge, or I better be able to competently wing it until someone more knowledgeable takes control…
