Read Full Article | View Source
The texting service is for emergencies only, when the caller has hearing and/or speech impairment or cannot safely call 9-1-1
WHAT:
Text to 9-1-1 is a new option that will help those who are deaf, hard of hearing, speech impaired, and anyone who feels unsafe speaking over the phone. County leaders and public safety personnel will announce the availability of Text to 9-1-1 services in most areas of Santa Clara County and speak about the significance of this option for the public, explain how it works and perform a live demonstration of Text to 9-1-1. Media outlets will have the opportunity to film b-roll and take photos of communications dispatchers working at the County 9-1-1 Communications Center. ASL interpreters will be at the event.
WHO:
Supervisor Cindy Chavez, Vice President, County of Santa Clara Board of Supervisors Jeffrey V. Smith, County of Santa Clara County Executive Miguel Márquez, County of Santa Clara Chief Operating Officer Chief Tony Bowden, Santa Clara County Fire Department Heather Plamondon, County 9-1-1 Communications Director Assistant Chief Reginald Williams, San Jose Fire Department Public Safety Officials from cities in Santa Clara County
WHEN:
Wednesday, Sept. 25, 2019, 10:30 – 11:30 a.m. (news conference, live demonstration, and b-roll of dispatchers)
WHERE:
County of Santa Clara 9-1-1 Communications Department 2700 Carol Drive San Jose, CA 95125
WHY:
Dialing 9-1-1 in an emergency is still the preferred way to request help, and the public is reminded to “Call if you can. Text if you can’t.” The Text to 9-1-1 service is now available in the unincorporated areas of Santa Clara County and most local jurisdictions to provide an additional layer of service to enhance the public’s safety. However, text to 9-1-1 should only be used during emergencies when callers cannot safely call 9-1-1 or have hearing or speech impairments.
