(TNS) – Their faces are never seen, but their voices are always heard. When you are panicking, they remain calm. They are the unseen heroes of first-responder agencies, the telecommunicators.
Public safety telecommunicators, sometimes known as emergency dispatchers, are being recognized this week during National Public Safety Telecommunicators Week.
The U.S. Bureau of Labor Statistics defines public safety telecommunicators as those who operate communication systems at 9-1-1 and other emergency centers, gather information from callers regarding public safety matters, then relay that information to appropriate emergency response personnel to respond. They also may offer aid or instructions to callers at times… READ MORE
