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“9-1-1. What is your emergency?”

“I’ve shot my entire family, and I’ll kill anyone that tries to stop me, even the cops and firefighters. I have explosives. Don’t come near my house.”

The assumption is that any dispatcher who is on the other end of this call immediately would activate SWAT, the bomb squad, fire and EMS. However, something is missing in the caller’s voice that you, the reader, can’t detect: urgency…