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CLEARLAKE, Calif. – On Wednesday, the Clearlake Police Department took a key step in its plans to improve services to the community by beginning its function as a primary public safety answering point.
Before Wednesday, when individuals dialed 911 in the city of Clearlake, their calls were routed to the Lake County Sheriff’s Office Central Dispatch for police matters and then transferred to the Clearlake Police Department.
The circuitous process included delays and prevented dispatchers from accessing automated caller location information, including from cellular callers, with dispatchers having to then ask more questions to know whether the call was for police or fire, the latter being relayed to Cal Fire’s St. Helena dispatch.
