CANTON – Dial 911 on your cellphone in Canton earlier this month and you’d talk to a second dispatcher before police or firefighters could head your way.
Cellphone-placed emergency calls in the city were answered by Stark County dispatchers and then transferred to city dispatchers. The process often meant the caller had to repeat the information and calls could get dropped during the transfer.
And with an estimated 80% of emergency calls coming in from cellphones, dispatchers were transferring many calls.
Now, the vast majority of 911 cellphone calls in the city go directly into the Canton’s emergency communications center or CanCom… READ MORE
