With federal regulations around 911 calling and location information fully in effect and enforceable, organizations need to ensure their PBX and phone systems are compliant.

“There are obligations for everyone, from the manufacturer and distributor through to the operator of any multiline telephone system,” said Martha Buyer, a telecommunications attorney.

Kari’s Law requires that multiline telephone systems sold, leased or installed after Feb. 16, 2020, support phones directly calling 911 without needing to dial a prefix first. The law also requires that 911 calls have a valid callback number and that appropriate on-site personnel, like security, are notified when a 911 call is made… READ MORE