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Americans make at least 240 million 911 calls each year. Many of these calls result in timely professional responses to medical emergencies, fires, and serious crimes in progress.
This everyday excellence—24 hours a day, 365 days a year—is a remarkable, often life-saving accomplishment. Indeed, 911 professionals are true first responders. At the same time, America’s 911 system exhibits many opportunities for improvement.
Research shows that most 911 calls are not related to a crime in progress, yet often still elicit a police response. This results in police spending much of their time responding to low-level or non-criminal incidents that do not amount to public safety or health emergencies…
