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When you call 911, every second can count.
But around Massachusetts, it’s taking longer for ambulances to respond to people in need of medical care.
Leaders at private ambulance companies and local fire departments point to a shortage of EMS workers — created by low pay and pandemic burnout — as the primary driver of the delays.
Chelsea’s fire chief, Leonard Albanese, has noticed the delays in recent months when an ambulance is needed at fires, car crashes or a patient having a heart attack…
