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LakeComm officials say a “hardware malfunction” is to blame for an hour-long 911 phone outage Thursday afternoon at Lake County’s newest and largest dispatch center that also likely caused Waukegan’s 911 Center to have an outage.

The Lake Consolidated Emergency Communications Center (LakeComm), located inside the Regional Operations and Communications Facility in Libertyville, began experiencing a 911 outage at around 3:40 p.m. on Thursday.