Keeping 9-1-1 Connected as Networks Evolve: How T9-1-1 Bridges the Gap for PSAPs

If you dial 9-1-1, you expect someone to answer—no matter what. That’s a promise public safety teams make to every community, and it’s a promise that technology must keep too. But as we upgrade our nation’s communication networks from legacy infrastructure to modern fiber and wireless, there’s a challenge many people don’t see: some Public Safety Answering Points (PSAPs)  – the official name of 9-1-1 call centers – still rely on older systems that weren’t built for this new world.

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