Read Full Article | View Source
Callers to Akron Police Department’s non-emergency line might already have interacted with the department’s newest piece of technology — an AI-powered virtual assistant named Ava.
Ava’s job is to route callers to the right division — the traffic unit or the detective bureau, for example — and collect important information for dispatchers to relay to officers. But Ava isn’t alone. It’s reinforced by trained dispatchers reviewing the information to ensure it’s complete and accurate.
