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It’s a call no one ever wants to make, but if you dial 911 you need, and have the right to expect, the system to work when every second counts. That’s why what is happening in America’s largest state should concern everyone in the nation.
California’s attempt to modernize its emergency system with Next Generation 911 was supposed to make things faster, smarter and more efficient. It sounds great, but in reality it’s a cautionary tale about a system that’s not just glitchy, but failing in ways that could cost lives.
