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Yesterday (Tuesday) marked a major milestone in the future of Fairfax County’s emergency response: one of the agency’s first uses of artificial intelligence.
For a brief period of time that day, the county’s Department of Public Safety Communications (DPSC) tested an AI system to triage select calls for service to the non-emergency line, officials announced.
“This limited test only handled calls that didn’t need police, fire or EMS response,” the county said. “Think of questions about permits, noise complaints from last week, or asking which department handles a specific problem.”
