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The Lyon County Commission approved the purchase of a 4-month pilot with Hyper to automate 10 non-emergency call types for a total of $16,200 to be paid from the Dispatch Contractual Services fund.
The new program, developed by new San Francisco based startup Hyper, is designed to respond to calls related to utilities, parking, controlled burns, and other non-911 issues. An AI voice, customizable by gender and talking speed, will ask for information and process it, transferring the caller if needed.
