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And that’s before police or fire show up.
“Absolutely – any dispatcher who has taken a call from someone in need will tell you we are the first first-responder,” said Jamy Inglett, the Training & Compliance Supervisor for the City of Edmond’s Emergency Communications team. “We are usually the first point of contact in emergency situations – 911 – and we have to work with police, fire and medical to make sure we get the help that is needed headed that way.”
