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Representative Kat Cammack (R-FL) is launching the new NextGen 911 Caucus in the House of Representatives, which aims to enhance first responders’ ability to respond to calls.
As her press release explained, public safety telecommunicators (PSTs) operate in over 6,000 call centers nationwide, but face numerous challenges, not only from increased call volumes and new crises to which they must deploy first responders, but also because these calls are made on outdated technology and with insufficient staff to handle them all.
