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Telecommunicators are responsible for quickly assessing calls, coordinating multi-agency responses, and relaying critical information to officers in the field. According to the National Emergency Number Association (NENA), an estimated 240 million 911 calls are made annually in the United States, not including calls to non-emergency numbers and administrative phone lines. According to the same NENA statistics, about 80% of 911 calls come from wireless devices, adding to the complexity of pinpointing caller locations, understanding incident dynamics, and adding the possibility of text and video information for the telecommunicator to sort through.
