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AT&T has recently publicised what it calls ‘end-to-end’ architecture, combining a nationwide emergency services IP network (ESInet) with cloud-based PSAP applications. What benefits do you anticipate to control rooms?
The goal of Next Generation [NG] 911 is essentially enabling users to do the same with an emergency call-taker as they can with their family and friends. That is, texting, escalating a voice call to a video call, sending attachments, streaming and so on; what we all do – and take it for granted – every day.
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