911 systems opportunity for local governments to consolidate, save (MO)

by | Jan 21, 2024 | Comm Center News

There is probably no better opportunity for municipalities to share services and save tax money than in emergency 911 dispatching services. Even when presented with evidence of cost savings and performance improvements through the contracting or outsourcing of police, fire, and ambulance services, some residents still prefer the presence of local first responders directed by local leaders. That feeling is understandable, but there is little reason to believe it extends to emergency operations dispatching. As vital as the service is, if the technology is effective and the operator is properly trained, it makes no difference if the emergency call is answered down the block in Paris, Missouri, or across the ocean in Paris, France.

With rise in complaints about Chatham 911, officials details staff shortages, mapping issues (GA)

by | Jan 18, 2024 | Comm Center News

When Chatham County christened its integrated 911 call center in October 2023, county leaders heralded its automated efficiency. On camera, Chatham County Manager Michael Kaigler said, “Everybody will have all the information. It will be accurate. There’s no room for error.”

But during a Wednesday afternoon workshop with the Board of County Commissioners, Chatham 911 and Emergency Management Services (EMS) officials attempted to explain the challenges they have faced as reports of unanswered calls, long wait times for ambulance dispatches and complaints about lack of attention and urgency by emergency medical technicians mount.