After 32 years on the line, longtime police dispatcher retires

Dispatchers are often tasked with helping people in crisis — from fires to heart attacks to acts of violence. But longtime Powell Police Department dispatcher Bobbie Colvin says the hardest part of the job is being “only a voice.” While they send officers and other first responders to the scene of an emergency, dispatchers themselves must remain at their posts and wonder about the fate of those on the other end of the line.

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